Frequently Asked Questions
How does a mission actually go?
When you have accepted a mission to Helpify Community as a helper, you will be asked to contact the person asking for help, the "helpee". During your exchange, agree on how to proceed:
time and place of meeting
if there is money to advance, how to get reimbursed (in cash or by bank transfer).
We also remind you to avoid physical contact. Don't shake hands. Keep a good physical distance (1.50m). Avoid stores during busy times.
I'm afraid to open my door to a stranger
We advise you not to let the “helper” go home. He can drop the groceries outside your home. Helpify Community volunteers share common values such as respect for others and solidarity. We validate each volunteer registration before putting them in contact with you. Indeed, we ask them for a copy of their two-sided identity card as well as a photo of them holding this card. This helps prevent abuse.
How to help answer the phone?
Want to join the Helpees Response Squad? Magnificent ! Contact us as soon as possible.
I want to protect my personal data
I had a bad experience: what to do?
Did a mission go wrong? Do not hesitate to contact us. However, we are not responsible for the actions of the citizen members of this platform but we would like to improve our service. Your feedback is essential to us.